Billing FAQs
Answers to your questions about pricing, payment, and cancellation.
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Q: Do you require a contract, or can I cancel anytime?
Q: Do you require a contract, or can I cancel anytime?
A: No long-term contract. Recurring services, Bookkeeping, Payroll & Workforce Management, Compliance Review's Monthly Retainer, and Content Creation's Weekly/Monthly bundles, can be cancelled anytime. Service and billing continue through the end of your current billing cycle, with no partial refund for that cycle.
Q: How and when do I get billed?
Q: How and when do I get billed?
A: One-time projects, like a Single Piece review or a Custom Project, are billed before work begins. Recurring services are billed at the start of each billing cycle. Compliance Review and Content Creation are invoiced through Clientary. Bookkeeping and Payroll & Workforce Management are billed directly through QuickBooks, unless bundled with another service, in which case the whole bundle is billed together through Clientary.
Q: What payment methods do you accept?
Q: What payment methods do you accept?
A: Card payments through Stripe for anything invoiced via Clientary, that covers Compliance Review, Content Creation, and any bundle that includes them. Standalone Bookkeeping and Payroll & Workforce Management are billed directly through QuickBooks.
Q: Do you only do ongoing retainers, or can I get a one-time project done?
Q: Do you only do ongoing retainers, or can I get a one-time project done?
A: Both. Compliance Review offers a Single Piece option, Content Creation offers a Single Piece script option, and Custom Projects are available across services for one-off work, alongside the ongoing Weekly/Monthly options.
Q: What happens if a payment fails or is declined?
Q: What happens if a payment fails or is declined?
A: You'll get an email letting you know right away, with 7 days to get it corrected. Service is paused during that window until payment goes through.
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